Financials and Refunds Policy

please read our financials + refunds policy carefully,
to know your rights and responsibilities.

My business has various policies in place, to protect you, me and my business, that you need to be aware of. Click on the policies below to view, otherwise keep scrolling for Financials and Refund Policy.

Privacy Policy

Disclaimer

Terms and Conditions

Resource Licence Terms

Natalie Campbell (“Business”, “we”, “me” or “us”) respects your legal right, if any, to a refund, and is committed to protecting it through this Returns and Refund Policy.

FINANCIALS POLICY

I take your investment seriously, and I’d appreciate it if you took my investment of time and resources into your success seriously, too.

Natalie Campbell reserves the right to charge 1.5% interest per day upon any outstanding amount left unpaid, on or after 14 calendar days from the stated due date.

Example:
$100 due 1st March
$101.50 due 15th March
$103.03 due 16th March
Sent to a collections agency, 15th April.

After 30 days of outstanding payment, Natalie Campbell reserves the right to send your details to a collections agency, upon which you will owe the total amount of any outstanding payments, plus any collection agency costs, including reasonable fees.

REFUNDS POLICY

COURSE PURCHASE REFUNDS

We want you to be satisfied with your purchase but we also want you to give your best effort to apply all of the strategies in the offerings, you are versed in and accepted.

We offer a 30-day refund period for purchases of particular courses. However, in order to qualify for a refund, you must submit proof (as detailed below) that you did the work in the course and it did not work for you.

In the event that you decide your purchase was not the right decision for you or your business, within 30 days of enrollment, contact our support team at support@nataliecampbell.com.au and let us know you’d like a refund by the 30th day at 11.59pm AE(D)ST.

You must include your coursework with your request for a refund. If you request a refund and do not include your coursework by the 30th day, you will not be granted a refund. All refunds are discretionary as determined by Natalie Campbell.

The work that you need to submit with your request for a refund includes all of the following items:

– Proof of completed course workbook.
– Completed course challenges including screenshots of work done and promoted (in accordance with course work).
– A live link to your website or fan page that shows the work done (and promoted), if applicable.
– Screenshot of enquiries and booking rate from the last 10 days.
– Your response email to an initial inquiry.
– A screenshot of your current “About Me” page following course guidelines.
– Proof of active participation in the Facebook group.

We will not provide refunds more than 30 days following the date of purchase. After day 30, all payments are non-refundable and you are responsible for full payment of the fees for the program regardless of whether you complete the program.

Please note: If you opted for a payment plan and you do/not request a refund within 30 days, and attach the required complete coursework as outlined above, you are required by law to complete the remaining payments of your payment plan.

CHARGEBACKS

You agree to make every attempt to file for a refund prior to attempting a chargeback with your financial institution.

In the event of a chargeback attempt, you expressly agree to forfeit any and all of our bonuses, affiliate bonuses, or other materials afforded to you in exchange for your original purchase of our offering.

We reserve the right to present proof of your access and our Terms and Conditions of Use to the financial institution investigating the dispute.

RECURRING PAYMENTS

If you have signed up for a payment plan, you hereby authorise our continued access to your financial information stored (in encryption) by our third party financial processing company, referenced in this Agreement, until your payment plan is complete, as set forth in your acceptance of the purchase terms upon checkout.

REVOCATION OF ACCESS

Except as otherwise provided herein, you have the unilateral right to terminate your use and access to any of our offerings. Please send an email to support@nataliecampbell.com.au to initiate this process.

Termination will not excuse you from further (outstanding) payment obligations.

Upon confirmation of your termination, any and all outstanding balances will become immediately due and payable. Any existing balance that remains after 14 days from the date of termination will be sent to a collections agency, and you agree to be responsible for any additional charges, fees, or costs associated with such a collection effort, including but not limited to reasonable fees and any court costs.

DISPUTE RESOLUTION

If you and Natalie Campbell cannot find a resolution to a dispute or potential claim by means of good-faith negotiation, then you explicitly agree to make a reasonable attempt to resolve any such dispute through Alternative Dispute Resolution or Mediation before filing a cause of action.

NON-DISPARAGEMENT

If You are found to be slandering, libelling, or otherwise disparaging our business, offerings, or related materials at our discretion, you will be immediately removed from the offering(s) and any related communications.

We reserve the right to file a legal claim of action against you for any such damaging actions you take that materially harm our business.

APPROVED REFUND

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14-30 days.

If you are approved and are on a payment plan, your recurring payment will cease and the amount paid to the date of the approval will be refunded to you.

Once a refund has been approved and processed, we will terminate and you will immediately lose access to the offering for which your refund has been issued.

LATE OR MISSING REFUND

If you haven’t received a refund within 30 days, first check your bank account again. Then, contact your bank/credit card company, it may take some time before your refund is released. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@nataliecampbell.com.au

Need help? 

Contact my team at support@nataliecampbell.com.au for questions related to the course work, financials and refunds.

Questions/Comments?

Natalie Campbell welcomes your questions or comments regarding any of her Policies:

Natalie Campbell
PO Box 327,
Macarthur Square NSW 2560
Australia

Email: support@nataliecampbell.com.au

Effective as of 22 February 2022.